About Saya

Welcome to Saya, an online store specialized in luxury perfumes and fragrance-related products in the State of Kuwait.

At Saya, we are committed to offering original, high-quality products while delivering a refined shopping experience through professional customer service and fast, secure delivery across Kuwait.

By using our website, you agree to comply with the following Terms & Conditions.

1. Terms & Conditions

1. Definitions

• “Store” or “Saya” refers to the official Saya website.

• “Customer” or “User” refers to any individual using or purchasing from the website.

• “Products” refer to all perfumes and items displayed for sale on the website.

2. Eligibility

• Users must be at least 18 years old.

• The store reserves the right to refuse or cancel any order if unlawful activity is suspected.

3. Products & Pricing

• All prices are listed in Kuwaiti Dinar (KWD).

• Prices are subject to change without prior notice.

• We strive to display products accurately; however, packaging appearance may slightly vary due to lighting or screen differences.

• In case of a clear pricing error, the store reserves the right to cancel the order and notify the customer.

4. Orders & Payment

• Orders are confirmed only after successful payment completion.

• The store provides approved electronic payment methods within Kuwait.

• The store reserves the right to cancel orders if the product becomes unavailable.

5. Shipping & Delivery

• Delivery is available within the State of Kuwait only.

• Estimated delivery time is 1–3 business days.

• The store is not responsible for delays caused by circumstances beyond its control (weather conditions, courier issues, etc.).

6. Intellectual Property

• All website content including images, text, and logos are the property of Saya.

• Copying or reproducing any content without prior written permission is prohibited.

7. Limitation of Liability

• The store is not responsible for misuse of products.

• Customers are responsible for ensuring they are not allergic to any perfume ingredients.

8. Amendments

Saya reserves the right to update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.

2. Privacy Policy

At Saya, we respect your privacy and are committed to protecting your personal data.

1. Information We Collect

We may collect the following information:

• Full name

• Phone number

• Email address

• Delivery address

• Payment details (credit/debit card information is not stored)

2. Use of Information

Your information may be used to:

• Process and fulfill orders

• Communicate regarding your purchase

• Improve user experience

• Send promotional offers (if consent is provided)

3. Data Protection

• Customer data is stored securely.

• We do not sell or rent customer information to third parties.

4. Legal Disclosure

We may disclose information if required by official authorities in accordance with the laws of the State of Kuwait.

5. Cookies

The website may use cookies to enhance browsing experience and analyze performance.

3. Return & Exchange Policy

Due to the nature of perfume products, returns are subject to the following conditions:

1. Return Conditions

• Return requests must be made within 3 days of receiving the order.

• The product must be completely unused.

• The product must be in its original condition and sealed (if applicable).

• The original invoice must be provided.

2. Non-Returnable Items

• Opened or used products.

• Discounted or promotional items.

• Products damaged due to misuse.

3. Exchanges

• Exchanges are allowed in case of manufacturing defects within 48 hours of delivery.

• The store will cover exchange costs if the issue is due to store error.

4. Refund Process

• Customers must contact customer service through the official contact channels.

• Once approved, pickup will be arranged.

• Refunds will be processed within 7–14 business days via the original payment method.

Governing Law

These Terms & Conditions are governed by the laws of the State of Kuwait. Any disputes shall be subject to the jurisdiction of Kuwaiti courts.